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Skyscanner is one of the leading online flight search engines in the world, with 100 million monthly users.
The Skyscanner business model is a bit complex, a fact that makes it difficult for many customers to get customer service for their flights.
We will explain here how to get customer service for flight reservations and hotel bookings made through Skyscanner.
Who Provides Customer Service for a Flight I Have Booked on Skyscanner?
Skyscanner is not an airline, hotel, car hire company, or travel agent. Only a tech company that provides a great flight search engine.
The payment for the trip is not made to Skyscanner, but to the travel company which the customer selects using the Skyscanner search engine.
And so, all customer service issues regarding a flight reservation, hotel booking or a car rental booking are handled by the travel company, airline or travel agency, and not by Skyscanner.
How to Reach the Right Travel Company?
- If you know the name of the travel agent or airline with whom the booking was made – contact them directly.
- If you don’t remember the name of the travel agent or airline the booking is with, check your email for the booking confirmation that was sent to you when you confirmed the booking.
- If you can not find the booking confirmation? Check your junk folder and your spam folder – maybe they have landed there.
- If the booking confirmation is nowhere to be found, check your credit card’s statement for the payment, and the name of the airline or the travel agent.
Still Need to Contact Skyscanner?
In case the travel company or the airline could not provide you with a satisfying answer, you can contact Skyscanner using this form.
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