Privacy Policy

This Privacy Policy explains how the operator of custservice.org (“we”, “us” or “our”) collects, uses and protects personal data when you visit the Site.

The Site is an independent online directory that publishes customer service contact information for brands, retailers, financial services, travel companies and other businesses, including phone numbers, support routes, opening hours and official contact links. The Site is provided for informational purposes only. We are not affiliated with, endorsed by, or otherwise connected to the brands listed unless we clearly say so.

1. Who we are

The data controller for the Site is the operator of custservice.org, reachable via our contact page.

If you want to contact us about this Privacy Policy or about how we handle personal data, please use our contact page: https://custservice.org/contact-us/.

2. What personal data we collect

We do not offer user accounts or registration. We collect limited personal data that is needed to run, secure and improve the Site, and to support analytics, advertising, affiliate measurement and contact handling where permitted.

Information collected automatically

When you visit the Site, we or our service providers may automatically collect:

  • your IP address;
  • browser type and version;
  • device type and operating system;
  • referring website or source;
  • pages viewed and time spent on them;
  • dates and times of visits;
  • general location data inferred from IP address;
  • cookie identifiers and similar online identifiers;
  • basic technical, diagnostic and performance information.

Information you send to us

If you contact us through our contact page or contact form, you may provide personal data such as your name, email address and the content of your message. We use that information only to deal with your enquiry and keep related records where reasonably necessary.

If you submit a comment where comments are enabled, your comment and related metadata may also be processed for moderation, anti-spam and publication purposes.

3. How and why we use your data

We use personal data for the following purposes:

  • to operate and maintain the Site;
  • to keep the Site secure and prevent misuse, spam and fraud;
  • to understand how visitors use the Site and improve content, layout and performance;
  • to display advertising and manage ad performance;
  • to support affiliate-link measurement where relevant;
  • to comply with legal obligations;
  • to respond to messages sent through our contact page.

4. Legal bases for processing

Depending on the circumstances, we rely on the following legal bases or equivalent lawful grounds for processing:

Legitimate interests

We process certain technical and usage data where this is necessary for our legitimate interests in running, securing and improving the Site, understanding audience behaviour at an aggregated level, troubleshooting issues, and maintaining the sustainability of a free information service.

Consent

We rely on consent for non-essential cookies and similar technologies, including cookies used for analytics, advertising and related measurement activities where consent is required. You can manage your preferences through our cookie tools and browser settings, and you can withdraw consent at any time.

Legal obligation

We may process personal data where this is necessary to comply with applicable laws, regulations or lawful requests.

Responding to enquiries

If you contact us with a specific request, we may process the details you provide where this is necessary to respond to you and deal with your enquiry.

5. Cookies and similar technologies

The Site uses cookies and similar technologies for essential functions, analytics, advertising and affiliate measurement.

  • Essential cookies help the Site function properly and support security and basic performance.
  • Analytics cookies help us understand how visitors use the Site so we can improve it.
  • Advertising cookies may be used by advertising or monetisation partners to show ads, limit repetition, measure performance and, where consent is given, personalise advertising.
  • Affiliate cookies may be used when users click certain merchant or partner links so that referral activity can be measured.

For more detail, please see our separate Cookie Policy. That policy explains what cookies we use, why we use them, and how you can manage them.

6. Third parties we share data with

We share limited data with selected third parties where needed to run the Site, measure traffic, serve advertising, and support affiliate-link functionality. These may include:

Where affiliate links are used, third-party merchants or networks may also receive limited technical or referral data when a user clicks through to an external offer or site.

7. Data retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected.

  • Server logs and technical records: up to 30 days, for security, troubleshooting and administration.
  • Analytics data: Google Analytics 4 retention is set to 14 months, after which user and event-level data is automatically deleted.
  • Contact form messages: up to 24 months after your enquiry is resolved, to support follow-up and record-keeping.
  • Cookie consent records: up to 12 months from the time consent is given or refreshed.

We may keep data for longer where necessary to establish, exercise or defend legal claims, or to comply with legal obligations.

8. International data transfers

Some of our service providers, including analytics, advertising, affiliate and hosting partners, may process personal data outside your country of residence. Where that happens, we take steps intended to ensure an appropriate level of protection for personal data under applicable law.

9. Your rights

Depending on the law that applies to you, you may have the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request deletion of your data in certain circumstances;
  • request restriction of processing in certain circumstances;
  • object to processing based on legitimate interests;
  • withdraw consent at any time where processing is based on consent;
  • lodge a complaint with a competent data protection authority.

To exercise any of these rights, please contact us through: https://custservice.org/contact-us/.

10. Children’s privacy

This Site is not directed at children under 16, and we do not knowingly collect personal data from children under 16. If you believe that a child has provided personal data to us, please contact us and we will investigate and, where appropriate, delete the information.

11. Security

We use reasonable technical and organisational measures to help protect personal data against unauthorised access, loss, misuse or alteration. However, no website or internet transmission can be guaranteed to be completely secure.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. When we do, we will update the “Last updated” date at the top of this page. Please check this page from time to time for the latest version.

13. Contact

If you have any privacy-related questions, requests or concerns, please contact us via: https://custservice.org/contact-us/.

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