Last updated: 16 April 2026
Terms of Use
These Terms of Use govern your access to and use of custservice.org (the “Site”). By using the Site, you agree to be bound by these Terms of Use. If you do not agree, you should not use the Site.
The Site is operated by the operator of custservice.org. If you need to contact us about these Terms of Use, please use our contact page: https://custservice.org/contact-us/.
1. About this site
custservice.org is an independent online directory that provides customer service contact information for brands, retailers, financial services, travel companies and other businesses, including phone numbers, support routes, business hours and links to official help pages.
The Site is provided for general informational purposes only. It is designed to help users find publicly available customer service information more easily.
2. Independent directory / no affiliation
The Site is an independent directory. It is not affiliated with, endorsed by, authorised by, sponsored by, or otherwise connected with any of the brands, companies or organisations mentioned on the Site unless we expressly state otherwise.
We do not represent any brand listed on the Site. We are not an official customer service provider for those brands, and we do not act on their behalf.
Any third-party brand names, trading names, company names, logos, trade marks, or service marks that appear on the Site are used solely for identification, reference and informational purposes, so that users can understand which company a page relates to. All such rights remain the property of their respective owners.
Nothing on the Site should be read as claiming any commercial connection, endorsement, approval or partnership with any third party. We aim to describe companies accurately and avoid suggesting endorsement or official status.
3. Informational use only
All content on the Site is provided for general information only. While we aim to keep information useful and reasonably up to date, customer service contact details, opening hours, web addresses and support routes can change at any time without notice.
You should always verify important information directly on the official website of the relevant brand or company before relying on it, especially where time-sensitive, financial, legal, account-related, booking-related or complaint-related matters are concerned.
We do not guarantee that any listing, article or page on the Site is complete, current, accurate or suitable for your particular circumstances.
4. No professional advice
The content on the Site does not amount to legal advice, financial advice, consumer rights advice, travel advice, or any other regulated or professional advice. You remain responsible for deciding how to use the information published on the Site.
5. Eligibility
You must be at least 18 years old to use this Site. By using the Site, you confirm that you meet this requirement.
6. Intellectual property
Unless otherwise stated, the structure of the Site, its written content, original articles, page layout, design, selection and arrangement of content, and our own graphics and branding are owned by or licensed to the operator of custservice.org and are protected by applicable intellectual property laws.
You may view pages from the Site for your own personal, non-commercial use. You may not copy, reproduce, republish, store, distribute, modify, frame, or create derivative works from the Site’s content without our prior written permission, except where this is allowed by law.
Third-party brand names, logos and trade marks appearing on the Site belong to their respective owners. Their inclusion does not transfer any rights to you or to us.
7. Acceptable use
You agree not to misuse the Site. In particular, you must not:
- use the Site in any unlawful or fraudulent way;
- attempt to gain unauthorised access to the Site, its server, database or related systems;
- scrape, harvest, extract or systematically collect data from the Site by automated means without our prior written consent;
- run bots, spiders, crawlers or automated queries that place an unreasonable burden on the Site;
- reproduce or republish substantial parts of the Site’s content without permission;
- interfere with the operation, security or availability of the Site;
- use the Site in a way that could damage our reputation or mislead others into believing the Site is an official brand resource.
8. Advertising and affiliate links
The Site may display advertising, including third-party advertising. Some links on the Site may also be affiliate links. This means we may receive a commission or similar compensation if a user clicks a link or completes an action through certain partner links.
The presence of advertising or affiliate links does not mean that we recommend or endorse the advertised product, service, brand, merchant or partner unless we specifically say so.
Advertisers, merchants and partners are responsible for their own materials, offers and claims.
9. External links
The Site may contain links to third-party websites, including official brand support pages and other external resources. These links are provided for convenience only.
We do not control, review or guarantee the content, availability, security or privacy practices of third-party websites. A link to another website does not mean that we endorse that website, its operator, or anything it contains.
If you choose to visit a third-party website, you do so at your own risk and subject to that website’s own terms and policies.
10. Availability of the site
We do not guarantee that the Site, or any content on it, will always be available, uninterrupted, error-free or secure. We may suspend, withdraw, discontinue or change all or any part of the Site at any time without notice.
11. Limitation of liability
To the fullest extent permitted by applicable law, we exclude all representations, warranties, conditions and other terms that might otherwise apply to the Site or any content on it.
We will not be liable for any loss or damage arising out of or in connection with:
- your use of, or inability to use, the Site;
- your reliance on any content published on the Site;
- errors or omissions in listings or informational pages;
- temporary unavailability, technical failure, viruses or other harmful material;
- the content, acts or omissions of any third-party website or brand referred to on the Site.
This includes, without limitation, indirect or consequential loss, loss of profits, loss of revenue, loss of opportunity, loss of data, loss of goodwill, or business interruption.
Nothing in these Terms of Use excludes or limits liability where it would be unlawful to do so. In particular, nothing excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or restricted under applicable law.
12. Indemnity
You agree to indemnify and hold harmless the operator of custservice.org against any claims, liabilities, damages, losses and expenses arising from your breach of these Terms of Use or your misuse of the Site, to the extent permitted by law.
13. Changes to these terms
We may update these Terms of Use from time to time. When we do, we will update the “Last updated” date at the top of this page. By continuing to use the Site after any changes take effect, you accept the revised Terms of Use.
14. Applicable law and disputes
These Terms of Use, and any disputes or claims arising out of or in connection with them or the Site, are governed by applicable law.
Any disputes arising out of or relating to the Site or these Terms will be handled by the competent courts or dispute-resolution bodies that have jurisdiction under applicable law.
15. Contact
If you have any questions about these Terms of Use, please contact us via: https://custservice.org/contact-us/.